1. What payment methods do you accept? We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover, as well as payment through PayPal.

  2. What are your shipping options and delivery times? We offer shipping worldwide through various carriers. For Japan, delivery time is typically within 1-3 business days, while international delivery times vary based on the destination. Standard international shipping may take 7-21 business days, and expedited shipping may take 2-5 business days.

  3. Do you offer free shipping? Yes, we offer free shipping on all orders over ¥10,000 within Japan, and on orders over ¥20,000 for international orders.

  4. What is your return policy? We accept returns within 30 days of delivery for unused and undamaged items. If you receive a defective or damaged product, please contact our customer service team within 48 hours of delivery.

  5. Can I track my order? Yes, we provide a tracking number for all orders once they are shipped. You can track your order through our website or through the carrier's website.

  6. Do you offer custom orders or personalization? Yes, we offer custom orders and personalization for select products. Please contact our customer service team for more information.

  7. What is your privacy policy? We respect your privacy and take your personal information seriously. We only collect information necessary for processing your order and do not share it with third parties. Please see our privacy policy for more information.

  8. Do you have a physical store or showroom? No, we do not have a physical store or showroom at this time. We are an online-only store, but we provide detailed product information and photos to help you make an informed purchase.